This Privacy Policy explains how me88 collects, uses, stores, and protects your personal information when you use our online casino and sportsbook platform. Please read it carefully — your continued use of the me88 Platform constitutes acceptance of this Policy.
me88 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the me88 Platform. This Privacy Policy ("Policy") applies to all personal data processed by me88 in connection with your use of our website, mobile platform, games, sportsbook, payment services, customer support, and any other features or services we provide (collectively, the "Platform").
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. By registering an account or continuing to use the Platform, you confirm that you have read and understood this Policy. If you do not agree with how we process your data as described herein, please discontinue use of the Platform and close your account.
me88 collects personal data through your interactions with the Platform. The categories of data we collect include:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad or passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost), transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform access |
| Usage Data | Games played, bets placed, session durations, navigation patterns | Continuous platform use |
| Communications Data | Live chat transcripts, support emails, survey responses | Customer support interactions |
We collect data directly from you (during registration, gameplay, and support interactions), automatically (via cookies and server logs), and from third parties (payment processors, identity verification services, and fraud detection providers).
We use your identity and contact data to create and maintain your me88 account, authenticate your logins, process password resets, and manage account security. Without this data, we cannot provide you with a me88 account.
Financial data is used to process deposits and withdrawals, verify that payment methods belong to the registered account holder, and fulfil anti-money laundering (AML) compliance obligations. me88 does not store full bank card numbers — payment data is tokenised by our payment processors.
We are required under our gaming licence to verify the identity and age of all Members. Identity documents submitted through the Platform are processed by accredited third-party KYC providers and stored securely. KYC data is retained for the minimum period required by applicable regulatory obligations.
Technical and usage data is analysed to detect unusual activity, prevent fraud, identify collusion, and protect the integrity of the Platform for all Members.
Usage data — including betting frequency, session lengths, and deposit patterns — is monitored to identify Members who may be exhibiting signs of problematic gambling behaviour. Where such patterns are identified, me88 may proactively reach out to the Member or apply protective restrictions in line with our Responsible Gaming Policy.
With your consent, we may use your contact data to send you information about me88 promotions, new game releases, and exclusive offers relevant to Malaysian players. You may opt out of marketing communications at any time via your account preferences or by contacting support.
Aggregated and anonymised usage data is used to analyse Platform performance, understand player preferences, and guide product development decisions. This data cannot be used to identify individual players.
me88 processes your personal data on the following legal bases:
me88 does not sell your personal data. We share data with third parties only in the following circumstances:
All third-party data processors engaged by me88 are required to process data solely on our instructions and to maintain appropriate technical and organisational security measures.
me88 uses cookies and similar tracking technologies on the Platform. These include:
You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. me88 does not use third-party advertising cookies or share cookie data with ad networks.
me88 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or for the minimum period required by our gaming licence and applicable law — whichever is longer. Specific retention periods include:
Upon expiry of the applicable retention period, data is securely deleted or anonymised.
me88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Notwithstanding these measures, no internet transmission or electronic storage system is entirely secure. me88 cannot guarantee absolute security, and we encourage Members to use strong passwords, enable 2FA, and report any suspected unauthorised account access promptly.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by me88:
To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to verified requests within 30 days. Identity verification may be required before we act on any rights request.
me88 may transfer your personal data to third-party processors or group entities located outside Malaysia. Where such transfers occur, me88 ensures that appropriate safeguards are in place — including contractual obligations on the recipient party that meet the data protection standards required by our gaming licence. Data transferred to payment processors and KYC providers is governed by those providers' own security and data protection frameworks, which are evaluated by me88 prior to engagement.
The me88 Platform is strictly intended for adults aged 21 and above. me88 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or has created an account, we will immediately suspend the account, delete all associated data, and reverse any transactions. If you believe a minor has accessed or registered on the Platform, please contact us immediately.
me88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform services. Where material changes are made, we will notify active Members via email or on-Platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically.
For any questions, concerns, or requests regarding this Privacy Policy or how me88 handles your personal data, please contact us through:
me88 aims to acknowledge all privacy-related correspondence within 72 hours and to resolve substantive requests within 30 calendar days.
Our commitments to Malaysian player privacy — in plain language.
me88 will never sell your personal data to advertisers or data brokers. Your information is used exclusively to deliver and improve our services to you.
All data transmitted between your device and the me88 Platform is encrypted via SSL/TLS. Sensitive stored data — financial details and identity documents — is encrypted at rest.
Access, correct, or delete your personal data at any time. me88 responds to verified data rights requests within 30 days — no unnecessary delays or friction.
Full payment card numbers are never stored on me88 systems. Transactions via Touch 'n Go eWallet, Boost, and Malaysian bank transfers are handled through tokenised, PCI-compliant processors.
me88 does not deploy third-party advertising cookies or share your browsing behaviour with ad networks. Cookie use is limited to platform functionality, security, and anonymised analytics.
Questions about your data? Our support team is available around the clock via live chat, with agents trained to handle privacy queries for Malaysian players quickly and accurately.
Play with confidence knowing your personal data is protected by industry-standard security measures. Explore all that me88 has to offer — live casino, slots, and sportsbook.
21+ only. Please gamble responsibly. me88 operates under an international gaming licence.